FAQ

Questions

Frequently Asked Questions About Shopping at ThePuritySource.com

Can't find what you are looking for? If you have additional questions, please E-mail us at Info@ThePuritySource.com or call our Customer Service Department at 877-621-PURE {877-621-7873} Ext. 2. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. E-mail us at so that we can make any helpful improvements.

Is it safe to use my credit card? Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Yahoo Store system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at:

877-621-PURE.

All account information submitted to us is safely isolated from unauthorized Internet access.

Do I have to pay sales tax? Sales tax will only apply to residents of Texas in which we are registered, but not to any other US state or the rest of the world. Specific countries outside the United States may levy an import tax that is beyond our control.

How can I pay for my order? We accept Visa, MasterCard, Discover and American Express. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please make the check payable to:

The Purity Source
Returns Dept.
722 Americana Way Suite 307
Glendale, CA 91210
832-922-1140

How much will my shipping charges be? During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout. Unfortunately, we can not control customs or duties charges for orders shipped outside the US.

What if I need to return my order? You may return an item in its original condition for a refund or credit within 30 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip.(This is the paperwork that comes with your order). After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.

What if you don't have all of the items in stock? If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.

What if I made a mistake and need to change my shipping address? If the order has not yet been shipped, it will be no trouble at all. You can call our toll free number at 1-877-621-7873. If your order already has shipped, we can contact UPS on your behalf to make the address correction. Please note that there can be additional delays in delivery as well as a UPS-enforced $10.00 charge.